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@u/Even_Peanut767110 days ago

1 year later later

it supportDesktop Support

"Trying to determine Tier 1 or Tier 2 role"

Working as Desktop Support Technician for an MSP, responsible for imaging, hardware repair, networking, asset management, and procurement.

What I wish I knew

"More about Tier 1 and Tier 2 roles in the industry"

Advice

"Research and understand the different levels of IT roles before making a career decision"

2/10 regret

@u_kirsionabout 2 months ago

6 months into job later

it supportTicket Handling

"To use ticket handling software correctly"

I avoided assigning tickets to others and stealing tickets from them

What I wish I knew

"Proper etiquette for ticket handling in a team"

Advice

"Respect colleagues' tickets and follow established guidelines"

2/10 regret