it supportDesktop Support
#RI-69d783cf·5 months ago·
1
“Trying to determine Tier 1 or Tier 2 role”
What Actually Happened
Working as Desktop Support Technician for an MSP, responsible for imaging, hardware repair, networking, asset management, and procurement.
What I wish I knew
"More about Tier 1 and Tier 2 roles in the industry"
Advice to Someone Facing This Now
If I could tell you one thing
"Research and understand the different levels of IT roles before making a career decision"
Regret Index
2/10
Positive or neutral outcome.
Would make the same decision again.
Would make the same decision again.
Advice for Someone Facing This
Short, upvotable wisdom. The most helpful rises to the top.
No advice yet. Be the first to share wisdom.
it support Category
2
it support decisions logged. Avg regret 2/10 across the category.
Same Outcome Band
100%
of it support decisions land in the settled band the same as this one.
React, question, or discuss this decision.