it supportTicket Handling
#RI-69a82580·about 2 months ago·
1
“To use ticket handling software correctly”
What Actually Happened
I avoided assigning tickets to others and stealing tickets from them
What I wish I knew
"Proper etiquette for ticket handling in a team"
Advice to Someone Facing This Now
If I could tell you one thing
"Respect colleagues' tickets and follow established guidelines"
Regret Index
2/10
Positive or neutral outcome.
Would make the same decision again.
Would make the same decision again.
Advice for Someone Facing This
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it support Category
2
it support decisions logged. Avg regret 2/10 across the category.
Same Outcome Band
100%
of it support decisions land in the settled band the same as this one.
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