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professionalcustomer negotiation
#RI-6ab50990·4 months ago·
1
Author avatar
Lookback: After customer's reply

“Offered $5,000 reduction to protect relationship”

Customer pushed back on price, but ultimately accepted offer

What I wish I knew
"To stay calm and provide clear explanations"
If I could tell you one thing
"Stay calm and acknowledge customer concerns to strengthen relationships"
0
1/10
Positive or neutral outcome.
Would make the same decision again.
SettledMixedSevere

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professional Category
33
professional decisions logged. Avg regret 6.5/10 across the category.
Same Outcome Band
27%
of professional decisions land in the settled band the same as this one.