Verified Submission
DeliveryMissing Packages
#RI-6af074f1·3 months ago·
1
Author avatar
Lookback: after first claim

“Reship or refund customers”

I've had customers claim missing packages despite tracking info

What I wish I knew
"to verify customer info before reshipping"
If I could tell you one thing
"verify tracking info before refunding"
0
8/10
Clear regret.
The downsides outweighed what was gained.
SettledMixedSevere

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Delivery Category
1
Delivery decisions logged. Avg regret 8/10 across the category.
Same Outcome Band
100%
of Delivery decisions land in the severe band the same as this one.