itcustomer-facing support
#RI-69d35c9b·4 months ago·
1
“Feeling drained by Level 1 work”
What Actually Happened
Feeling overwhelmed by customer interaction and desktop support
What I wish I knew
"More about system administration and network-related work"
Advice to Someone Facing This Now
If I could tell you one thing
"Consider your long-term goals and role mismatch"
Regret Index
6/10
Clear regret.
The downsides outweighed what was gained.
The downsides outweighed what was gained.
Advice for Someone Facing This
Short, upvotable wisdom. The most helpful rises to the top.
No advice yet. Be the first to share wisdom.
it Category
18
it decisions logged. Avg regret 5.2/10 across the category.
Same Outcome Band
11%
of it decisions land in the regret band the same as this one.
React, question, or discuss this decision.