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workcustomer service
#RI-69a919e6
about 2 months ago
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Lookback period: 1 year later

"Helped a distressed customer in the rain"

0

I helped a woman who was stuck in the parking lot and struggling to walk, getting soaked in the process. She was screaming at her husband and wouldn't let go of my hand, looking at me with a terrifying expression.

What I wish I knew
"How to deal with emotionally unstable customers without getting overwhelmed"
If I could tell you one thing
"Stay calm and prioritize the customer's safety, but also set boundaries to protect yourself"
8/10
High, persistent regret.
Has not decreased significantly with time.
No regretMixedDeep regret
work Category Average
?%
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Impact
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Financial and Psychosocial impact distributions for this subset.

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