workcustomer service
#RI-69a919e6·2 months ago·
1
“Helped a distressed customer in the rain”
What Actually Happened
I helped a woman who was stuck in the parking lot and struggling to walk, getting soaked in the process. She was screaming at her husband and wouldn't let go of my hand, looking at me with a terrifying expression.
What I wish I knew
"How to deal with emotionally unstable customers without getting overwhelmed"
Advice to Someone Facing This Now
If I could tell you one thing
"Stay calm and prioritize the customer's safety, but also set boundaries to protect yourself"
Regret Index
8/10
Clear regret.
The downsides outweighed what was gained.
The downsides outweighed what was gained.
Advice for Someone Facing This
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work Category
345
work decisions logged. Avg regret 7/10 across the category.
Same Outcome Band
70%
of work decisions land in the severe band the same as this one.
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