Customer ServiceTesting and Quality
#RI-6accefac·2 months ago·
1
“Skipped testing on specific devices”
What Actually Happened
Missed a critical issue with the app on low-end devices, almost losing a major customer.
What I wish I knew
"The importance of thorough testing on all devices."
Advice to Someone Facing This Now
If I could tell you one thing
"Always test on a variety of devices to catch issues early."
Regret Index
8/10
Clear regret.
The downsides outweighed what was gained.
The downsides outweighed what was gained.
Advice for Someone Facing This
Short, upvotable wisdom. The most helpful rises to the top.
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Customer Service Category
3
Customer Service decisions logged. Avg regret 8/10 across the category.
Same Outcome Band
67%
of Customer Service decisions land in the severe band the same as this one.
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