b2b saasReporting
#RI-6a6b1140·7 months ago·
1
“Promote customer-specific views as part of the product”
What Actually Happened
Customers' requests turned into one-off reports, overwhelming CS and product
What I wish I knew
"Customers' needs vary greatly, require product adaptation"
Advice to Someone Facing This Now
If I could tell you one thing
"Track customer requests to inform product development"
Regret Index
8/10
Clear regret.
The downsides outweighed what was gained.
The downsides outweighed what was gained.
Advice for Someone Facing This
Short, upvotable wisdom. The most helpful rises to the top.
No advice yet. Be the first to share wisdom.
b2b saas Category
1
b2b saas decisions logged. Avg regret 8/10 across the category.
Same Outcome Band
100%
of b2b saas decisions land in the severe band the same as this one.
React, question, or discuss this decision.