What Actually Happened
Customers' requests turned into one-off reports, overwhelming CS and product
What I wish I knew
"Customers' needs vary greatly, require product adaptation"
Advice to Someone Facing This Now
If I could tell you one thing
"Track customer requests to inform product development"
Regret Score
8/10
High, persistent regret.
Has not decreased significantly with time.
Has not decreased significantly with time.
B2B SaaS Category Average
?%
of B2B SaaS decisions share a similar regret distribution. (Coming soon)
Impact
-
Financial and Psychosocial impact distributions for this subset.
Advice for Someone Facing This
Short, upvotable wisdom. The most helpful rises to the top.
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React, question, or discuss this decision.