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businessmarketing
#RI-6aca2e30·5 months ago·
1
Author avatar
Lookback: every year before Diwali

“Invest in customer follow-up”

Focused on new customers, ignored past ones

What I wish I knew
"Value of customer retention"
If I could tell you one thing
"Message past customers, personalize offers"
0
2/10
Positive or neutral outcome.
Would make the same decision again.
SettledMixedSevere

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business Category
36
business decisions logged. Avg regret 5.5/10 across the category.
Same Outcome Band
36%
of business decisions land in the settled band the same as this one.