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workcustomer interaction
#RI-6ac5c4c7·3 months ago·
1
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Lookback: during checkout

“called customer's husband 'daddy'”

said 'daddy' to customer's husband, causing him to give me a disapproving look

What I wish I knew
"be more mindful of my words"
If I could tell you one thing
"think before speaking, especially in customer-facing roles"
0
10/10
High, persistent regret.
Has not decreased significantly with time.
SettledMixedSevere

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work Category
69
work decisions logged. Avg regret 6.8/10 across the category.
Same Outcome Band
65%
of work decisions land in the severe band the same as this one.